This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. The Toledo Zoo Privacy Information: Your Privacy At The Toledo Zoo, we believe that understanding what our customers want for products, services and information is an important part of building an interesting and useful online environment. We've designed our site with this belief in mind, and we've created this privacy statement so that you have easy access to information about our privacy practices. About our privacy practices: The Toledo Zoo has a strong tradition of providing quality goods and excellent customer service. At the Zoo's online store, our goal is not only to carry on this tradition, but also to provide an experience that is unique to the dynamic capabilities of the World Wide Web. Part of achieving this goal involves working with information that helps us understand what customers want when they visit the Zoo's online store. We do this in two ways. First, we analyze customer information in aggregate - that is, we collect information about thousands of site visits and analyze it as a whole. This information, centered on how customers navigate through the site and place orders. In this kind of study, we look for trends among many visitors to the Zoo's online store rather than analyze information about any individual customer. Second, we may use information gathered during your visit to help customize our communications with you. For instance, if you choose to view or buy a stuffed animal at the Zoo's online store, we might offer you a link to related products the next time you visit us online, or we might send you our latest promotion information by email or regular mail. In the end, we hope to tailor our communications with you to fit your needs - so that you receive more of what you want from us and less of what you don't want. Information you provide us: In several areas of the Zoo's online store, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information. o Checkout. We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. Our store is hosted by the Yahoo shopping network and uses industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to our computers. We may share your name, address and email with other companies whose products we think you may be interested in. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. o Catalog requests. We ask for a name and address to complete your request. We may share your name and address with other companies whose products we think you may be interested in. The Zoo may develop its own catalog in the future to make your shopping experience more complete. o Placing an order online: When you place an order at the Zoo's online store, we ask for your name, address, phone number, email address, credit card information and additional information to complete your order., We may share your name and address with other companies whose products we think you may be interested in. If you send a Toledo Zoo gift to someone else, we may contact them by postal mail about our products and services, but we never share their name or address with other companies. Information we do not collect. When you just visit our site, we do not collect your name, email address or any other personal information unless you provide it to us in the way of an online form or request. How we use email. After you place an order on our site, you will receive an email confirmation. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive. Links to other sites: Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of The Toledo Zoo and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Updates to our information practices: We're always looking for ways to improve our site's features and services - and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on privacy practices at the Zoo's online store. or web site. Questions or comments? Please contact us. For questions, comments or assistance with any privacy-related issues; we invite you to contact us. We're always happy to help. You can reach us at: Toledo Zoo P.O. box 140130 Toledo, OH 43614-0801 1-419-385-5721